Privacy Policy

Last Updated: August 24, 2026

Norkley (“Norkley,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use Norkley.com (the “Website”), create an account, place an order, communicate with us, subscribe to our marketing communications, or otherwise interact with us.

Norkley is operated by:

COMPANY: INDEKO HALI SAN. TIC. LTD. STI.
ADD: YAVUZSELIM MAH, HAMI SK, NO2, YILDIRIM 16330, BURSA, TURKEY

Privacy contact: [info@norkley.com]

By using the Website, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will request that consent separately.

1. INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Norkley, the products and services you use, and the choices you make.

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• create a customer account;
• place an order;
• use guest checkout;
• request information about our products;
• contact customer service;
• subscribe to our newsletter or marketing communications;
• submit a contact or other form;
• request a return, refund, exchange, or other after-sales service;
• participate in a promotion, survey, or other activity;
• communicate with us by email, telephone, social media, or other channels.

This information may include:

• full name;
• email address;
• telephone number;
• billing address;
• shipping/delivery address;
• account username and password;
• order history;
• products purchased or considered;
• payment-related information;
• communication preferences;
• information contained in your communications with us;
• information required to process returns or refunds;
• information you voluntarily provide regarding custom orders, including requested dimensions, colors, materials, or other specifications.

1.2 Account Information

If you create an account, we collect information necessary to create and manage your account.

You may also be able to purchase products without creating an account through our guest checkout.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for ensuring that the information associated with your account remains accurate.

1.3 Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill the transaction, which may include:

• customer name;
• billing and shipping address;
• telephone number;
• email address;
• order details;
• product selections and specifications;
• order value and currency;
• payment status;
• shipping and delivery information;
• return or refund information.

We do not generally receive or store your complete payment card number or payment authentication credentials. Payment information may instead be processed directly by the payment service provider used for the transaction.

1.4 Custom and Made-to-Order Information

Some Norkley products may be available in custom sizes, colors, materials, or other configurations.

Where you request a custom or made-to-order product, we may process the specifications and other information necessary to manufacture and fulfill your order.

1.5 Information You Provide When Contacting Us

If you contact us, we may retain the content of your communication and any information you provide in connection with your request.

This may include information relating to:

• product inquiries;
• orders;
• delivery;
• returns;
• refunds;
• complaints;
• custom product requests;
• technical problems;
• other customer service matters.

2. INFORMATION COLLECTED AUTOMATICALLY

When you access or use the Website, certain information may be collected automatically.

This may include:

• IP address;
• approximate geographic location derived from IP address;
• browser type and version;
• operating system;
• device type;
• device identifiers;
• language and regional settings;
• referring website or URL;
• pages viewed;
• products viewed;
• searches performed on the Website;
• links clicked;
• interactions with Website features;
• date and time of access;
• session information;
• approximate time spent on pages;
• information about how you interact with our Website;
• technical and diagnostic information;
• error and performance information.

Some of this information may constitute personal information under applicable law.

We use automatically collected information primarily to operate, secure, analyze, maintain, and improve the Website and, where permitted and with required consent, to measure and personalize our marketing activities.

3. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate the Website, remember preferences, maintain shopping carts and customer sessions, understand how visitors use the Website, and support marketing and advertising activities.

Cookies may be categorized as:

Necessary Cookies

These cookies are required for the Website to function properly.

They may support functions such as:

• shopping cart functionality;
• checkout;
• customer account authentication;
• security;
• fraud prevention;
• language or regional preferences;
• consent preferences;
• other essential Website functions.

These cookies generally do not require consent where applicable law recognizes them as strictly necessary.

Analytics Cookies

With your consent where required, we may use analytics technologies, including Google Analytics, to understand how visitors use the Website and to measure Website performance.

Advertising and Marketing Cookies

With your consent where required, we may use technologies such as Google Ads and Meta Pixel to measure advertising performance, understand interactions with our advertisements, and provide or measure relevant advertising.

Consent Management

We use CookieYes to manage cookie preferences and, where required, obtain and record consent for non-essential cookies and similar technologies.

You can change or withdraw your cookie preferences through the cookie settings mechanism provided on the Website.

For further information, please see our Cookie Policy.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

4.1 Processing and Fulfilling Orders

We use your information to:

• process and confirm orders;
• process payments;
• manufacture or prepare products;
• arrange delivery;
• provide shipment tracking;
• communicate about your order;
• process returns, exchanges, and refunds;
• provide after-sales support.

4.2 Managing Customer Accounts

Where you create an account, we use your information to:

• create and maintain your account;
• authenticate your account;
• provide access to order history;
• manage account settings;
• provide account-related communications.

4.3 Customer Service

We use personal information to respond to questions, complaints, requests, and other communications.

4.4 Communications

We may send transactional and administrative communications relating to:

• orders;
• payments;
• delivery;
• returns;
• refunds;
• account activity;
• security;
• material changes to our policies or services.

These communications are not considered marketing communications.

4.5 Marketing

Where permitted by applicable law and, where required, with your consent, we may use your information to:

• send newsletters;
• communicate special offers;
• inform you about new products;
• communicate promotions;
• measure marketing campaigns;
• personalize marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism contained in our communications or by contacting us.

4.6 Advertising and Remarketing

Where permitted by applicable law and subject to any required consent, we may use advertising and tracking technologies to:

• measure advertising effectiveness;
• understand how visitors interact with advertisements;
• create or use advertising audiences;
• deliver relevant advertising;
• measure conversions;
• improve our advertising campaigns.

These activities may involve services provided by companies such as Google and Meta.

4.7 Analytics and Website Improvement

We may analyze information about Website usage to:

• improve Website functionality;
• improve navigation;
• understand customer preferences;
• identify technical problems;
• improve product presentation;
• measure Website performance;
• improve our services and customer experience.

4.8 Security and Fraud Prevention

We may process personal information to:

• detect and prevent fraud;
• protect customer accounts;
• protect payment and transaction processes;
• detect malicious activity;
• protect the Website and our systems;
• investigate suspected abuse or unauthorized activity.

4.9 Legal and Regulatory Compliance

We may process and retain information where necessary to:

• comply with applicable laws;
• comply with tax and accounting obligations;
• respond to lawful requests from authorities;
• establish, exercise, or defend legal claims;
• enforce our agreements and policies;
• protect our rights, property, customers, employees, or other persons.

5. LEGAL BASES FOR PROCESSING

Depending on your location and applicable law, we may rely on one or more of the following legal bases.

Performance of a Contract

We may process personal information when necessary to enter into or perform a contract with you, including processing and fulfilling your orders.

Legal Obligations

We may process information where necessary to comply with legal, tax, accounting, customs, regulatory, or other obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Examples may include:

• Website security;
• fraud prevention;
• customer service;
• improving our products and services;
• maintaining business records;
• limited direct marketing where permitted;
• measuring the effectiveness of our business activities.

Consent

We may rely on your consent where applicable law requires consent, including for certain:

• marketing communications;
• analytics technologies;
• advertising technologies;
• cookies;
• personalized advertising;
• other optional processing activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. WHO WE SHARE PERSONAL INFORMATION WITH

We may disclose personal information to third parties where necessary to operate our business, fulfill orders, provide services, comply with law, or otherwise process information for the purposes described in this Privacy Policy.

These parties may include:

Payment Service Providers

Payment providers may process payment and transaction information necessary to authorize and complete payments.

The specific payment provider used by Norkley may change over time.

Shipping and Logistics Providers

We may share information such as your name, address, telephone number, email address, and order details with courier, shipping, customs, logistics, and delivery providers to fulfill your order.

Manufacturing and Fulfillment Providers

Where necessary to manufacture or prepare your order, relevant order information may be shared with our employees, contractors, manufacturers, suppliers, or fulfillment partners.

Email and Marketing Service Providers

We use Brevo to manage certain email marketing and communication activities.

Information may be shared with Brevo as necessary to send communications, manage subscriptions, maintain mailing lists, and measure campaign performance.

Analytics and Advertising Providers

Subject to applicable consent requirements, we may use services including:

• Google Analytics;
• Google Ads;
• Meta Pixel;
• other analytics or advertising technologies that we may introduce in the future.

These services may collect information about your interactions with our Website and advertisements.

Technology and Service Providers

We may use third-party providers for:

• website hosting;
• website security;
• cloud services;
• technical support;
• analytics;
• customer service;
• email delivery;
• payment processing;
• fraud prevention;
• database management;
• other business operations.

These providers may process personal information on our behalf and are expected to use it only for authorized purposes.

Legal and Regulatory Authorities

We may disclose personal information when reasonably necessary to:

• comply with a legal obligation;
• respond to lawful governmental requests;
• protect our legal rights;
• investigate fraud or unlawful activity;
• protect the safety of our customers or others.

Business Transfers

If Norkley or substantially all of its assets are involved in a merger, acquisition, financing, restructuring, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. INTERNATIONAL DATA TRANSFERS

Norkley operates internationally and may use service providers located in countries other than the country in which you live.

As a result, your personal information may be transferred to, stored in, or accessed from countries including Türkiye, the United States, countries within the European Economic Area, the United Kingdom, and other jurisdictions where our service providers operate.

Different countries may have different data protection laws.

Where applicable law requires safeguards for international transfers, we will use appropriate mechanisms or safeguards required by that law.

For individuals protected by the EU GDPR or UK GDPR, this may include an adequacy decision, appropriate contractual safeguards such as Standard Contractual Clauses or applicable UK transfer mechanisms, or another legally recognized transfer mechanism.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

Retention periods may depend on:

• the nature of the information;
• the purpose for which it was collected;
• whether you maintain an account;
• whether an order or transaction remains active;
• legal, tax, accounting, customs, or regulatory requirements;
• the need to establish or defend legal claims;
• fraud prevention and security requirements.

For example, transaction and accounting records may need to be retained for longer periods than ordinary Website usage information.

When personal information is no longer required, we may delete, anonymize, or securely isolate it in accordance with our data retention practices.

9. DATA SECURITY

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include appropriate access controls, security procedures, encryption where appropriate, secure authentication mechanisms, monitoring, and other safeguards.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of personal information.

10. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of processing;
• object to certain processing activities;
• request data portability where applicable;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications;
• object to or opt out of certain targeted advertising or profiling activities where applicable.

We may need to verify your identity before completing certain requests.

We will handle requests in accordance with applicable law.

11. MARKETING COMMUNICATIONS

You can unsubscribe from marketing emails at any time by:

• clicking the unsubscribe link included in our marketing emails; or
• contacting us at info@norkley.com

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, or important account communications.

12. EUROPEAN ECONOMIC AREA PRIVACY RIGHTS

If you are located in the European Economic Area and applicable EU data protection law applies to our processing of your personal information, you may have rights including:

• access;
• rectification;
• erasure;
• restriction of processing;
• data portability;
• objection to processing;
• withdrawal of consent;
• objection to certain direct marketing;
• the right to lodge a complaint with a competent data protection authority.

Where required by applicable law, we will provide information regarding the legal basis for processing and applicable international transfer safeguards.

If you believe that your personal information has been processed unlawfully, you may contact us first using the details below or lodge a complaint with the competent supervisory authority in your country.

13. UNITED KINGDOM PRIVACY RIGHTS

If you are located in the United Kingdom and UK data protection law applies to our processing of your personal information, you may have rights including:

• access;
• rectification;
• erasure;
• restriction;
• data portability;
• objection;
• withdrawal of consent;
• objection to direct marketing.

Where applicable, you may also have rights concerning automated decision-making and profiling.

If you believe that your personal information has been processed unlawfully, you may contact us or lodge a complaint with the UK’s Information Commissioner’s Office (ICO).

Where required by UK law, we will implement appropriate safeguards for restricted international transfers.

14. CANADIAN PRIVACY RIGHTS

If you are located in Canada, applicable Canadian privacy laws may provide rights regarding the collection, use, disclosure, and retention of your personal information.

Depending on the applicable law, these rights may include:

• requesting access to personal information;
• requesting correction of inaccurate information;
• asking about how personal information is collected, used, or disclosed;
• withdrawing consent where applicable;
• making a complaint regarding our privacy practices.

We will respond to privacy requests in accordance with applicable Canadian law.

15. UNITED STATES PRIVACY RIGHTS

Certain U.S. states provide consumers with specific privacy rights.

Depending on your state of residence and whether the applicable law applies to Norkley’s processing activities, these rights may include:

• the right to know or access personal information;
• the right to correct inaccurate personal information;
• the right to request deletion;
• the right to obtain personal information in a portable format;
• the right to opt out of certain targeted advertising;
• the right to opt out of certain sales or sharing of personal information;
• the right to limit certain uses of sensitive personal information where applicable;
• the right not to receive discriminatory treatment for exercising privacy rights.

Additional information applicable to California residents is provided below.

16. CALIFORNIA PRIVACY RIGHTS

If you are a California resident and the California Consumer Privacy Act, as amended (“CCPA”), applies to our processing of your personal information, you may have certain rights under California law.

Depending on the circumstances, these may include:

Right to Know

You may have the right to request information about:

• the categories of personal information we collect;
• the sources from which personal information is collected;
• the purposes for collecting or using personal information;
• the categories of third parties with whom personal information is disclosed;
• the specific pieces of personal information we have collected, subject to applicable exceptions.

Right to Delete

You may request deletion of personal information, subject to exceptions provided by applicable law.

Right to Correct

You may request correction of inaccurate personal information.

Right to Opt Out

Where applicable, you may have the right to opt out of certain:

• sales of personal information;
• sharing of personal information for cross-context behavioral advertising;
• targeted advertising activities.

Norkley does not sell personal information in the conventional sense of exchanging personal information for money. However, certain advertising or tracking activities may constitute “sharing” or another regulated activity under applicable state law.

Right to Non-Discrimination

We will not discriminate against you for exercising privacy rights granted by applicable law.

Verification

We may take reasonable steps to verify your identity before processing certain requests.

To exercise applicable California privacy rights, contact us at:

[info@norkley.com]

17. DO-NOT-TRACK AND GLOBAL PRIVACY CONTROL

Some browsers and devices provide privacy signals such as Do Not Track or Global Privacy Control.

Where required by applicable law, we will process recognized privacy signals in accordance with the requirements applicable to us.

Because browser and privacy signal standards may change, our handling of such signals may be updated from time to time.

18. CHILDREN’S PRIVACY

Norkley is intended for general audiences and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at [info@norkley.com].

If we become aware that we have collected personal information from a child in circumstances where applicable law requires us to obtain parental consent, we will take reasonable steps to delete the information.

19. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites, social media platforms, payment services, or other services.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• changes in our business;
• changes to our Website;
• changes to our services;
• changes to technology;
• changes to applicable laws or regulatory requirements.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

If we make material changes, we may provide additional notice where required by applicable law.

21. CONTACT US

If you have questions, concerns, or requests relating to this Privacy Policy or our privacy practices, you may contact us at:

COMPANY: INDEKO HALI SAN. TIC. LTD. STI.
ADD: YAVUZSELIM MAH, HAMI SK, NO2, YILDIRIM 16330, BURSA, TURKEY.

Privacy Email: info@norkley.com
Customer Service Email: info@norkley.com
Telephone: +90 537 950 1518

22. HOW TO REQUEST ACCESS, CORRECTION, OR DELETION

To request access to, correction of, or deletion of your personal information, please contact:

info@norkley.com

Please include sufficient information to allow us to understand and process your request.

Where permitted by law, we may request additional information to verify your identity and protect against unauthorized access to personal information.

We will respond to your request within the period required by applicable law.

Norkley
COMPANY: INDEKO HALI SAN. TIC. LTD. STI.
ADD: YAVUZSELIM MAH, HAMI SK, NO2, YILDIRIM 16330, BURSA, TURKEY.

Privacy Email: info@norkley.com
Customer Service Email: info@norkley.com
Telephone: +90 537 950 1518