Shipping & Delivery

SHIPPING & DELIVERY POLICY

Last Updated: August 24, 2026

Norkley ships handcrafted rugs and home products internationally from Türkiye.

We aim to provide a simple international shopping experience. Wherever possible, the price shown at checkout will represent the total amount you are expected to pay for your order, without additional shipping charges.

Please read this policy before placing an order.

  1. INTERNATIONAL SHIPPING

Norkley currently ships to selected countries and regions around the world.

Our shipping destinations may include:

  • United States
  • Canada
  • United Kingdom
  • European Union and selected European countries
  • Switzerland
  • Norway
  • Australia
  • Japan
  • South Korea
  • Singapore
  • selected Gulf countries
  • selected other international destinations

Shipping availability may vary depending on the product, destination, customs requirements, and applicable regulations.

If your country is not available at checkout, please contact us at info@norkley.com.

We may add or remove shipping destinations from time to time.

  1. SHIPPING COSTS

Norkley aims to provide shipping-inclusive pricing.

Unless otherwise stated on the product page or at checkout, customers will not be charged a separate shipping fee.

The shipping cost is calculated and covered by Norkley based on the destination, product, dimensions, weight, and shipping method.

Certain unusually large, heavy, or special orders may require a different shipping arrangement. If this applies to your order, we will contact you before proceeding.

  1. TAXES, DUTIES AND IMPORT CHARGES

Norkley aims to make international purchases as straightforward as possible.

Where applicable and where operationally possible, Norkley will arrange and cover applicable:

  • import duties;
  • customs charges;
  • destination taxes;
  • import-related fees;
  • other mandatory charges associated with delivery.

Where these costs are included in the transaction, the customer should not normally be required to pay additional duties or taxes to the carrier upon delivery.

However, customs regulations and tax requirements differ between countries and may change.

In exceptional circumstances, a customs authority may require additional documentation, inspection, information, or payment that was not reasonably foreseeable at the time of purchase.

If this occurs, please contact us before making any payment where possible. We will make reasonable efforts to assist and determine the appropriate solution.

  1. SHIPPING CARRIERS

Depending on the destination, product, order size, and service availability, Norkley may use international carriers including:

  • DHL;
  • FedEx;
  • UPS;
  • other reputable international logistics providers.

The carrier selected for an order may vary.

We reserve the right to select the most appropriate carrier and shipping service for the order.

  1. DELIVERY TIME

Delivery consists of two separate stages:

Production / Preparation Time

For ready-to-ship products, orders are generally prepared for shipment within the timeframe stated on the product page.

For handmade, custom, or made-to-order products, additional production time may be required.

The estimated production period will be indicated on the product page or communicated to you after ordering.

Transit Time

Once the order has been dispatched, delivery time depends on the destination and shipping service selected.

Typical international transit times may vary approximately between 3 and 10 business days after dispatch.

These are estimates rather than guaranteed delivery dates.

Customs clearance, carrier delays, weather, public holidays, or other circumstances may extend the delivery time.

  1. MADE-TO-ORDER PRODUCTS

Made-to-order products require additional production time.

The estimated production time will be communicated on the relevant product page or during the ordering process.

Production begins after the order has been confirmed and, where applicable, payment has been successfully received.

Because these products are produced specifically for your order, cancellation and return rights may differ from those applicable to standard in-stock products.

Please see our Returns & Refunds Policy and Terms & Conditions for additional information.

  1. CUSTOM PRODUCTS

Certain Norkley products may be customized according to customer specifications.

Customization may include:

  • dimensions;
  • color;
  • material;
  • configuration;
  • other agreed specifications.

Custom orders may require additional production time.

Before production begins, we may contact you to confirm important specifications.

You are responsible for reviewing and confirming custom specifications provided by you.

Once production has begun, changes may not be possible.

  1. ORDER TRACKING

Once your order has been dispatched, we will normally send you a shipping confirmation containing tracking information where available.

You may use the carrier’s tracking system to monitor the shipment.

Tracking information may take some time to become active after the carrier receives the shipment.

  1. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address when placing your order.

Please ensure that your:

  • name;
  • street address;
  • apartment/unit number;
  • city;
  • postal code;
  • state/province where applicable;
  • telephone number;
  • email address

are accurate.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to us.

Additional shipping costs resulting from an incorrect address may be charged to the customer where permitted by applicable law.

  1. FAILED DELIVERY

A delivery may fail because of:

  • an incorrect address;
  • an incomplete address;
  • the recipient being unavailable;
  • refusal of delivery;
  • failure to respond to the carrier;
  • customs documentation issues;
  • local delivery restrictions.

If a shipment is returned to Norkley because of an issue attributable to the customer, we may contact you to arrange another shipment.

Additional shipping costs may apply where permitted by applicable law.

  1. CUSTOMS CLEARANCE

International shipments may be subject to customs inspection or clearance procedures.

Customs authorities may request additional information or documentation.

Norkley may provide documentation reasonably required for customs clearance, including commercial invoices and product information.

Customers should respond promptly to legitimate requests from the carrier or customs authorities where customer information or action is required.

  1. CUSTOMS DELAYS

Customs clearance is outside Norkley’s direct control.

A shipment may be delayed due to:

  • customs inspections;
  • incomplete customs documentation;
  • local regulations;
  • import restrictions;
  • customs workload;
  • requests for additional information;
  • other government procedures.

Such delays are not considered a standard shipping delay caused by Norkley.

We will nevertheless make reasonable efforts to assist in resolving customs-related issues.

  1. RESTRICTED DESTINATIONS

Certain products may not be legally permitted to enter certain countries or territories.

We may refuse or cancel an order if:

  • the destination prohibits importation of the product;
  • the product is subject to an applicable restriction;
  • required customs documentation cannot be provided;
  • shipping to the destination is not commercially or legally possible.

If an order is cancelled for this reason after payment has been received, we will provide an appropriate refund.

  1. LOST SHIPMENTS

If tracking information indicates that a shipment has been lost in transit, please contact us.

We will investigate the shipment with the carrier.

Depending on the circumstances, we may arrange:

  • a replacement shipment;
  • a refund;
  • another appropriate solution.

Where applicable, we will handle carrier claims directly.

Customers should not independently open conflicting claims with the carrier without first contacting Norkley.

  1. DAMAGED SHIPMENTS

If your package appears visibly damaged when delivered, please photograph the package and its condition before opening it whenever reasonably possible.

If the product itself is damaged, please contact us at:

[info@norkley.com]

Please provide:

  • your order number;
  • photographs of the packaging;
  • photographs of the product;
  • a description of the damage.

We may request additional information to process a carrier claim or determine the appropriate remedy.

  1. WRONG OR MISSING ITEMS

If you receive an item that you did not order, or an item is missing from your shipment, please contact us as soon as possible.

We will investigate the issue and, where appropriate, arrange:

  • shipment of the missing item;
  • replacement of the incorrect item;
  • return instructions;
  • refund or another appropriate remedy.
  1. MULTIPLE-PRODUCT ORDERS

If an order contains multiple products, Norkley may ship the products together or separately depending on:

  • product availability;
  • production requirements;
  • product size;
  • warehouse availability;
  • shipping efficiency.

If products are shipped separately, you may receive multiple tracking numbers.

You will not normally be charged an additional shipping fee for split shipments caused by Norkley’s fulfillment arrangements.

  1. LARGE AND OVERSIZED PRODUCTS

Certain rugs and other products may be unusually large or heavy.

Shipping arrangements for oversized products may differ from standard parcels.

Where special transportation arrangements are necessary, Norkley may contact you before shipment.

The applicable shipping arrangement will be communicated before any additional customer payment is required.

  1. DELIVERY TO BUSINESS ADDRESSES

We may ship orders to residential or commercial addresses.

If you are ordering to a business address, please include the company name and any relevant delivery information.

You are responsible for ensuring that the recipient is authorized to accept the shipment.

  1. SIGNATURE REQUIREMENTS

Depending on the destination and carrier service, a signature may be required upon delivery.

If a signature is required and the recipient is unavailable, the carrier may make another delivery attempt or provide instructions for collection or rescheduling.

Norkley cannot control the carrier’s local delivery procedures.

  1. DELIVERY CONFIRMATION

A shipment may be considered delivered when the carrier’s tracking system records the shipment as delivered.

If you believe a package marked as delivered has not been received, please contact us promptly.

We may request information from you and open an investigation with the carrier.

  1. SHIPPING TO APARTMENTS AND BUILDINGS

For apartment buildings, residential complexes, hotels, offices, or other locations with controlled access, please provide any relevant delivery instructions where the checkout system allows.

The carrier may deliver according to the building’s normal delivery procedures.

Norkley is not responsible for delays caused by building access restrictions or recipient instructions outside our control.

  1. INTERNATIONAL REGULATORY REQUIREMENTS

Customers are responsible for complying with any mandatory requirements that apply to the importation or use of products in their destination country, except for requirements that Norkley is legally responsible for handling.

Some countries may have specific requirements concerning:

  • labeling;
  • product documentation;
  • import declarations;
  • customs information;
  • product use;
  • local regulatory compliance.

Norkley will make reasonable efforts to provide information and documentation required for normal international shipment.

  1. DELIVERY DELAYS OUTSIDE OUR CONTROL

Norkley is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • natural disasters;
  • severe weather;
  • war;
  • terrorism;
  • government restrictions;
  • strikes;
  • transportation disruptions;
  • customs delays;
  • carrier disruptions;
  • internet or system failures;
  • supplier delays;
  • shortages of raw materials;
  • other extraordinary circumstances.

Where such circumstances materially affect an order, we will make reasonable efforts to inform you.

  1. CONTACT US

For questions regarding shipping or delivery, please contact:

COMPANY: INDEKO HALI SAN. TIC. LTD. STI.
ADD: YAVUZSELIM MAH, HAMI SK, NO2, YILDIRIM 16330, BURSA, TURKEY.

Privacy Email: info@norkley.com
Customer Service Email: info@norkley.com
Telephone: +90 537 950 1518

Important

Shipping estimates provided on the Website are estimates and not guaranteed delivery dates unless Norkley expressly agrees otherwise in writing.

Nothing in this Shipping & Delivery Policy limits any mandatory consumer rights applicable to your purchase.

Norkley
Last Updated: August 24, 2026

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