TERMS & CONDITIONS

Last Updated: August 24, 2026

Welcome to Norkley.

These Terms & Conditions (“Terms”) govern your access to and use of Norkley.com (the “Website”) and your purchase of products from Norkley.

The Website and products are operated and sold by:

COMPANY: INDEKO HALI SAN. TIC. LTD. STI.
ADD: YAVUZSELIM MAH, HAMI SK, NO2, YILDIRIM 16330, BURSA, TURKEY

Customer Service: info@norkley.com

By accessing the Website, creating an account, placing an order, or purchasing a product from Norkley, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website or place an order.

These Terms apply together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy, Cookie Policy, and any other policies displayed on the Website.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded or limited under the laws applicable to you.

1. ABOUT NORKLEY

Norkley is an online retailer specializing in handcrafted rugs and related products made from natural and other carefully selected materials.

Our products may include handmade rugs, sheepskin rugs, cushions, throws, blankets, and other home products.

Because many of our products are handcrafted or made using natural materials, individual products may exhibit natural variations in:

• color;
• tone;
• texture;
• thickness;
• shape;
• pile;
• grain;
• surface characteristics;
• size within reasonable manufacturing tolerances.

Such variations are not necessarily defects and are part of the characteristics of natural materials and handcrafted production.

2. ELIGIBILITY

You must be legally capable of entering into a binding contract under the laws applicable to you in order to place an order through the Website.

If you are purchasing products on behalf of a company or other organization, you confirm that you have authority to bind that organization to these Terms.

3. WEBSITE USE

You agree to use the Website only for lawful purposes.

You must not:

• use the Website for fraudulent purposes;
• interfere with the operation or security of the Website;
• attempt to gain unauthorized access to our systems;
• introduce malicious software or code;
• scrape or systematically collect Website content without authorization;
• reproduce or commercially exploit our Website content without permission;
• impersonate another person or entity;
• use the Website in a way that violates applicable law.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect the Website, our business, our customers, or third parties.

4. CUSTOMER ACCOUNTS

You may create a customer account to access certain Website features.

You may also place an order using guest checkout where this option is available.

When creating an account, you agree to provide accurate and current information.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You should notify us promptly if you believe that your account has been accessed without authorization.

We may suspend or terminate an account where reasonably necessary, including in cases involving fraud, misuse, security concerns, or violations of these Terms.

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, prices, and other information displayed on the Website are accurate.

However, certain differences may occur because:

• products are handmade;
• natural materials vary from piece to piece;
• colors may appear differently depending on your monitor or device;
• photography and lighting may affect the appearance of materials;
• dimensions may be subject to reasonable manufacturing tolerances.

For natural sheepskin and leather products, variations in color, markings, texture, density, shape, and surface characteristics are inherent to the material.

These characteristics should not be considered defects unless the product materially fails to conform to its description or applicable legal standards.

6. PRODUCT AVAILABILITY

Products displayed on the Website are subject to availability.

A product being displayed on the Website does not guarantee that it will remain available.

We may limit quantities or discontinue products at any time.

If a product becomes unavailable after you place an order, we may contact you to discuss available alternatives or, where appropriate, cancel the affected order and issue a refund.

7. PRICES

All product prices displayed on the Website are stated in the currency shown at checkout.

Unless otherwise stated, the price presented to the customer at checkout is the amount payable for the product.

Norkley may change product prices at any time before an order is accepted.

A price change will not affect an order that has already been accepted, except where a clear pricing or technical error has occurred.

8. TAXES, DUTIES, AND IMPORT CHARGES

Norkley intends to provide customers with straightforward international purchasing experience.

Where applicable to the destination country and sales arrangement, Norkley may include applicable taxes, duties, import charges, or other destination-related charges in the price presented to the customer.

Where such charges are included, the customer should not normally be required to make an additional payment to the carrier or customs authority for those charges.

However, international customs and import requirements vary by country and may change without notice.

In exceptional circumstances, customs authorities may require additional information, documentation, inspection, or payment that cannot reasonably be anticipated or included in the transaction price.

If an unexpected charge or customs requirement arises, Norkley will make reasonable efforts to assist the customer.

The specific treatment of taxes and import charges may vary depending on the destination country.

9. ORDERS

When you place an order through the Website, you are making an offer to purchase the selected products.

After placing an order, you may receive an automated order confirmation acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been accepted.

We may review an order before accepting it.

An order becomes accepted when we confirm that the order has been accepted for processing, fulfillment, or production.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there is an obvious pricing or product description error;
• we suspect fraudulent or unauthorized activity;
• payment cannot be successfully processed;
• shipping to the selected destination is not possible;
• required customs or regulatory restrictions prevent fulfillment;
• the order violates applicable law or these Terms.

If we cancel an order after payment has been received, we will provide an appropriate refund.

10. PAYMENT

Payment must be completed using an available payment method displayed at checkout.

Payment processing may be provided by third-party payment service providers.

Norkley does not generally store complete payment card details.

Payment providers may process payment information in accordance with their own terms and privacy policies.

We may refuse or cancel an order if payment is declined, reversed, appears unauthorized, or cannot be verified.

11. ORDER CONFIRMATIONS AND COMMUNICATIONS

After placing an order, you may receive communications including:

• order confirmation;
• payment confirmation;
• production or preparation updates;
• shipping confirmation;
• tracking information;
• delivery notifications;
• return or refund communications.

These communications are necessary to administer your order and are separate from optional marketing communications.

12. HANDMADE AND NATURAL MATERIAL PRODUCTS

Many Norkley products are made using natural materials and/or handcrafted production techniques.

Natural materials may contain individual characteristics such as:

• variations in color;
• natural markings;
• differences in texture;
• differences in thickness;
• variations in pile density;
• small differences in shape;
• variations between photographs and the physical product.

Handmade production may also result in minor variations between individual products.

These characteristics are part of the nature of handcrafted and natural-material products.

However, this section does not limit your legal rights if a product is defective, materially different from its description, or otherwise fails to comply with mandatory consumer protection laws applicable to your purchase.

13. CUSTOM AND MADE-TO-ORDER PRODUCTS

Certain Norkley products may be available with custom specifications, including:

• custom dimensions;
• custom colors;
• custom combinations of materials;
• other specifications agreed with the customer.

Once a custom or made-to-order order has entered production, cancellation may not be possible except where required by applicable law or expressly agreed by Norkley.

Custom and clearly personalized products may also be excluded from statutory withdrawal rights in certain jurisdictions.

For example, EU consumer law recognizes an exception to the standard 14-day withdrawal right for goods made to the consumer’s specifications or clearly personalized.

However, nothing in this section limits mandatory rights relating to defective, damaged, misdescribed, or non-conforming products.

The specific cancellation and return rules applicable to your order are set out in our Returns & Refunds Policy.

14. PRODUCTION TIMES

Some products may be manufactured or prepared after an order is placed.

Where applicable, an estimated production or preparation time will be communicated on the product page, during checkout, or through subsequent order communications.

Production times are estimates unless a specific production deadline has been expressly agreed in writing.

Production may take longer than estimated due to:

• availability of raw materials;
• custom specifications;
• production requirements;
• quality control;
• seasonal demand;
• circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to notify you.

15. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery times displayed on the Website are estimates unless expressly stated otherwise.

Once your order has been dispatched, you may receive tracking information where available.

Delivery may be affected by:

• customs processing;
• carrier delays;
• weather;
• strikes;
• transport disruptions;
• incorrect addresses;
• failed delivery attempts;
• government restrictions;
• circumstances beyond our reasonable control.

We are not responsible for delays caused by circumstances beyond our reasonable control, subject to any mandatory consumer rights applicable to you.

16. DELIVERY ADDRESS

You are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because the address provided by you is incorrect or incomplete, additional shipping costs may apply.

You should notify us as soon as possible if you need to correct a delivery address.

We cannot guarantee that an address can be changed after an order has entered production or been dispatched.

17. RETURNS AND REFUNDS

Returns and refunds are governed by our Returns & Refunds Policy.

Unless a mandatory legal right applies, the eligibility of a product for return may depend on:

• whether it is a standard in-stock product;
• whether it was custom-made or personalized;
• whether production has begun;
• whether the product has been used or damaged;
• whether the applicable return period has expired.

Nothing in our return policy limits mandatory statutory rights applicable to you.

For EU consumers, online purchases generally carry a 14-day withdrawal period, subject to statutory exceptions including certain made-to-order or clearly personalized goods.

For UK consumers, statutory cancellation and consumer rights may similarly apply to distance purchases, subject to legal exceptions.

18. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

If you receive a product that:

• is defective;
• arrives damaged;
• is materially different from the product ordered;
• is materially different from its description; or
• otherwise fails to comply with applicable consumer protection law,

please contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, we may provide:

• repair;
• replacement;
• refund;
• price reduction;
• another legally required remedy.

Where a product is defective or incorrectly supplied, return shipping costs will be handled in accordance with applicable law and our Returns & Refunds Policy.

Mandatory consumer guarantees and remedies are not excluded by these Terms. For example, EU consumer rules provide statutory remedies for faulty or non-conforming goods.

19. PRODUCT CARE

Certain products require specific care because of their natural materials.

Care instructions may be provided:

• on the product page;
• with the product;
• in accompanying documentation;
• through our Website.

Failure to follow reasonable care instructions may affect the condition of a product and, where permitted by applicable law, may affect eligibility for certain voluntary returns or warranties.

Nothing in this section limits statutory rights relating to defects or non-conformity existing at the time of delivery.

20. INTELLECTUAL PROPERTY

All content on the Website, unless otherwise stated, is owned by or licensed to Norkley.

This includes:

• logos;
• trademarks;
• product names;
• photographs;
• product images;
• graphics;
• text;
• descriptions;
• videos;
• website design;
• layout;
• icons;
• software;
• other visual and written content.

You may access and use Website content for personal, non-commercial purposes in connection with your use of the Website and purchase of Norkley products.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from our content without our prior written permission, except where permitted by applicable law.

21. TRADEMARKS

Norkley and associated names, logos, product names, designs, and branding may constitute trademarks or trade names belonging to Norkley or its licensors.

Nothing on the Website grants you a license to use our trademarks without prior written permission.

22. USER CONTENT

If you voluntarily submit reviews, photographs, comments, testimonials, or other content to Norkley, you remain responsible for that content.

By submitting content, you grant Norkley a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

You represent that:

• you own or have appropriate rights to the content;
• the content does not infringe third-party rights;
• the content does not contain unlawful or defamatory material;
• you have obtained appropriate permission from individuals appearing in the content where required.

We may remove user content where reasonably necessary.

23. THIRD-PARTY SERVICES AND LINKS

The Website may integrate with or link to third-party services, including payment providers, shipping providers, analytics services, advertising platforms, social media services, and other third-party websites.

Third-party services may have their own terms and privacy policies.

Norkley is not responsible for the independent practices of third parties that we do not control.

24. AVAILABILITY AND WEBSITE ERRORS

We aim to keep the Website accurate and available, but we do not guarantee that:

• the Website will always be available;
• all information will always be error-free;
• the Website will be free from interruptions;
• every product will always be available;
• all technical functions will operate without interruption.

We may modify, suspend, or discontinue Website features where reasonably necessary.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Norkley will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Website or purchase of products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from mandatory consumer protection laws, fraud, intentional misconduct, or other liability that applicable law does not permit us to exclude.

Nothing in these Terms limits your statutory rights as a consumer.

26. FORCE MAJEURE

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control.

Such circumstances may include:

• natural disasters;
• severe weather;
• war;
• terrorism;
• governmental restrictions;
• epidemics or pandemics;
• strikes;
• labor disputes;
• transportation disruptions;
• customs disruptions;
• internet or telecommunications failures;
• supplier failures;
• shortages of raw materials;
• other events beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to minimize their impact and communicate significant delays where appropriate.

27. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of [COUNTRY / JURISDICTION], except to the extent that mandatory consumer protection laws in your country of residence apply and cannot legally be excluded.

Nothing in these Terms is intended to deprive consumers of mandatory rights provided by the laws applicable to their purchase.

Where mandatory consumer protection law provides you with rights or remedies that differ from these Terms, those mandatory rights will prevail to the extent required by law.

28. DISPUTE RESOLUTION

If you have a dispute or complaint, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You may contact:

[CUSTOMER SERVICE EMAIL]

We will make reasonable efforts to resolve legitimate customer complaints promptly and fairly.

Nothing in this section prevents you from exercising mandatory legal rights or using consumer protection or dispute-resolution mechanisms available in your jurisdiction.

29. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue in effect.

30. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

31. ENTIRE AGREEMENT

These Terms, together with the policies and documents expressly incorporated into them, constitute the agreement between you and Norkley concerning your use of the Website and purchase of products, subject to any mandatory rights provided by applicable law.

32. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

The updated Terms will become effective when posted on the Website, unless otherwise stated.

Your continued use of the Website after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Changes to Terms will not retroactively modify the terms applicable to an order that has already been accepted unless required or permitted by applicable law.

33. CONTACT INFORMATION

If you have questions regarding these Terms, please contact us:

COMPANY: INDEKO HALI SAN. TIC. LTD. STI.
ADD: YAVUZSELIM MAH, HAMI SK, NO2, YILDIRIM 16330, BURSA, TURKEY.

Privacy Email: info@norkley.com
Customer Service Email: info@norkley.com
Telephone: +90 537 950 1518

Last Updated: August 24, 2026