Complimentary Worldwide Express Shipping We offer complimentary express delivery on all orders. The price you see at checkout is fully inclusive—all shipping fees, import duties, and customs taxes are included. There are no hidden charges or additional fees upon delivery.

Production & Delivery Timelines

• In-Stock Items: Dispatched within 2–4 business days.
• Made-to-Order & Bespoke Sizes: Handcrafted with precision and dispatched within 3–5 weeks. Once your shipment leaves our atelier, you will receive a tracking number via email to monitor its journey.

30-Day Return Policy We want you to be completely delighted with your purchase. If you wish to return an item, you may request a return within 30 days of receiving your order, provided the rug is unused, in its original condition, and in its original packaging.

Return Shipping Terms

• Customer Responsibility: While initial delivery, duties, and taxes are fully covered by us, return shipping costs are the responsibility of the customer.
• Pre-paid Return Labels: Upon request, our customer service team can generate a discounted express return label for your convenience. The cost of the return label will be deducted from your final refund amount.
• Bespoke & Custom Orders: Please note that custom-sized or tailored items crafted to specific architectural dimensions are final sale and non-refundable unless defective.

How to Initiate a Return To start a return request, please contact our support team at support@norkley.com with your order number. Our team will guide you through the return instructions and documentation.